Frequently Asked Questions

The basics

What is 7Sugar?

7Sugar is a digital therapeutics platform for delivering personalized diabetes care and more to patients. We assist doctors by identifying intervention areas in lifestyle and medication to bring patient sugar levels in control.

Our platform has telehealth features that Doctors can use for general wellness consultations including those that are diabetic. For telehealth both Doctors and Patients only a smartphone with a 3G connection.

What are the features included with 7Sugar?

Primary features of the platform include tracking of vitals and lifestyle factors of patients. Doctors have the option of consulting their patients remotely using our integrated telehealth software. Our analytics platform provides real time feedback to patients and doctors an insightful summary report that they can action upon. Beyond this, the platform has features for creating custom packages, booking appointments and billing.

How is the program structured?

Platform provides flexibility for doctors/caregivers to structure diabetes treatment according to their preference. Please call the helpline for assistance in creating the programs. Programs can be structured to include a CGM sensor or glucose readings from a glucometer. For Obesity related programs, glucose readings are not required.

Eligibility

Who is eligible for 7Sugar?

7Sugar program is applicable for all types of diabetics, Type 1, Type 2 and Gestational Diabetes. We also provide services for weight loss, special diets and caregiver consultations via video call. For T1D below age 18, parent consent is required to be part of the program.

Who is excluded in the program?

The application of the sensor and the start of the program can either be delayed or done in advance if a patient has to get an MRI done.

Sign up

How do I get started?

Download the 7Sugar app from the app store for iOS or the play store for Android. Your caregiver will provide you the sensor and the caregiver’s code. For pricing, please reach out to your Doctor who will administer the program. If you do not have one and want to go through the program, please write to us at info@sugar.com for pricing information.

Who is excluded in the program?

The application of the sensor and the start of the program can either be delayed or done in advance if a patient has to get an MRI done.

Doctors, dietitian and fitness expert

Will my doctor be onboard with 7Sugar?

In the majority of the cases your doctor is already on our platform. In case the Doctor is not, please let us know, we will reach out for getting the Doctor onboarded. In any case users can still use our app to track their lifestyle and glucose data and generate a report for sharing with the doctor.

Will I get support from a dietitian?

If your doctor has support from a dietitian, then they are able to track your meals and consult with you via the app. If the consulting doctor does not have the support of a dietitian, then the services are provided by 7Sugar App.

Will I get support from a fitness expert?

If your doctor has support from a fitness expert, then they are able to track your meals and consult with you via the app. If the consulting doctor does not have the support of a fitness expert, then the services are provided by 7Sugar App.

How do I communicate with my caregivers?

There is a chat option. Also, you can take an appointment with caregivers for video consultations. These routes are chargeable

What if I have troubleshooting with the app?

Kindly contact our helpline.

Time commitment

We expect patients to spend less than ten minutes per day on our platform to share the data with their caregivers using our app. App provides daily tasks and makes it easier for the user to comply with the program structured by the caregivers. The more tasks you complete, the more informed decisions your caregivers can make to help you bring your sugar levels in control. Caregivers have the option to monitor their patient on a daily basis or engage with our platform to generate a 7Sugar report for use during consultations.

For Doctors using our platform for telehealth consultations, we present key information (vitals, last prescription, lab reports) on the same screen, so that doctors can consult and review patient information simultaneously. At the end of the consult, we provide an easy form to fill out a prescription and submit the same to the patient instantaneously.

Cancellation

How can I cancel my program?

You can drop out of the program any time. Once the patient is on a program there is no refund for whatsoever reason.

Privacy

Is my personal information secure?

7Sugar is hosted in a cloud platform and has security features which are considered market. In addition, we have block chain implementation to ensure data integrity.

What privacy measures are in place?

Please refer to our privacy policy on our site.